Returns & Refund Policy

At TEMPTED, we want you to feel confident and happy with every piece you choose.

We understand that sometimes an item may not be the perfect fit. Whether you need a different size, would like to exchange an item, or wish to request a return, we’re here to make the process as simple and convenient as possible.

Please review our Returns & Refund Policy below before submitting a request.

1. Returns & Exchanges

Customers may request a return or exchange within 14 days of receiving their order, subject to applicable Egyptian consumer protection laws and the conditions outlined below.

For standard returns or exchanges, items should meet the following conditions:

• The item is unused and unworn, except for reasonable inspection or trying it on to check the fit.
• The item is in its original condition.
• Original tags and labels remain attached, where applicable.
• The item is returned with its original packaging, where reasonably possible.
• The item has no stains, makeup marks, perfume odors, washing marks, or damage caused after delivery.

Returns and exchanges are subject to inspection. These conditions do not limit any rights customers may have under applicable consumer protection laws, particularly in cases involving defective, damaged, or incorrectly supplied products.

2. Size & Color Exchanges

We understand that finding the perfect fit is an important part of shopping for fashion.

If you would like to exchange an item for a different size or color, please contact our customer support team within 14 days of receiving your order.

Exchanges are subject to product availability and the applicable return conditions.

If your preferred size or color is unavailable, our team will help you explore the available options, including a return or refund where applicable.

3. Items That May Not Be Eligible for Return

Certain items may be excluded from standard returns or exchanges where permitted by applicable law, including:

• Items that have been worn beyond reasonable inspection, washed, or altered after delivery.
• Items damaged due to improper use, handling, or care after delivery.
• Items with significant stains, makeup marks, perfume odors, or other signs of use that affect their original condition.
• Products that fall within legally recognized exceptions to the standard return or exchange right.

Missing packaging or tags may be considered when assessing a return, where legally permitted.

These exclusions do not apply where the customer has a legal right to a remedy because an item is defective, damaged, or does not match the agreed specifications.

4. How to Request a Return or Exchange

To request a return or exchange, please contact the TEMPTED customer support team.

WhatsApp: +20 109 755 1754

Email: info@temptedeg.com

When submitting your request, please provide:

• Your full name.
• Your order number or proof of purchase.
• The item you would like to return or exchange.
• Your preferred size or color, if requesting an exchange.
• A brief description of the issue, if applicable.
• Clear photos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions for the next steps.

5. Damaged, Defective, or Incorrect Items

We want every TEMPTED order to arrive exactly as expected.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our team may request photographs or additional details to help assess the issue.

Where a product is confirmed to be defective, damaged before delivery, or not in accordance with the agreed specifications, we will provide an appropriate remedy in accordance with applicable Egyptian consumer protection laws.

This may include a replacement, exchange, or refund, depending on the circumstances and the customer’s applicable legal rights.

Any additional rights or longer statutory periods applicable to defective or non-conforming products remain unaffected by the standard 14-day return period.

6. Refunds

Once we receive your returned item, our team will inspect it and review the return request.

We will notify you of the outcome and, where a refund is due, arrange the refund in accordance with applicable law.

Refunds will generally be processed through the original payment method where possible, or through another suitable method agreed upon with the customer.

The time required for funds to appear in your account may depend on your bank, payment provider, or selected refund method. Any applicable statutory refund deadlines will be respected.

7. Return & Exchange Shipping Fees

Shipping arrangements and costs depend on the reason for the return or exchange.

Change of Mind or Size Preference

If you request a return or exchange because you changed your mind, selected an incorrect size, or prefer a different color, applicable return shipping fees may be the customer’s responsibility, where permitted by law.

Damaged, Defective, or Incorrect Products

If your return is due to an error on our part or a defective or non-conforming product, we will handle the applicable return arrangements and costs in accordance with Egyptian consumer protection requirements.

Our team will explain any applicable shipping arrangements before proceeding with your request.

8. Sale & Promotional Items

Items purchased during sales, discounts, or special promotions are subject to our Returns & Refund Policy and applicable consumer protection laws.

Any specific promotional conditions will be clearly communicated where applicable.

Purchasing an item at a discounted price does not automatically remove the customer’s statutory return, exchange, or refund rights.

9. Order Cancellation

If you need to cancel your order, please contact our customer support team as soon as possible after placing it.

If your order has not yet been shipped, we will review your cancellation request and assist you with the available options.

If your order has already been shipped, the applicable return procedures and consumer rights will apply.

10. Important Shopping Tips

To make your shopping experience as smooth as possible, we recommend:

• Reviewing the product description and available size information before placing your order.
• Checking your order upon delivery.
• Trying on your items carefully without removing the original tags.
• Keeping the original packaging until you are satisfied with your purchase.
• Contacting our customer support team promptly if you have any questions or concerns.

11. Your Consumer Rights

TEMPTED respects the rights of customers under applicable Egyptian consumer protection laws.

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights provided by law.

Where applicable law provides customers with additional protections or remedies, those legal rights will take precedence over any conflicting provision in this policy.

12. Contact TEMPTED

Need help with a return, exchange, refund, or sizing question? Our team is here to assist you.

TEMPTED — Women’s Fashion Store

Website: temptedstore.com

Email: info@temptedeg.com

Phone / WhatsApp: +20 109 755 1754

Store Address:
6A AOI Buildings, Al Manteqah Al Sadesah, Makram Ebeid, Nasr City, Cairo, Egypt.

Thank you for shopping with TEMPTED. We’re always happy to help you find your perfect fit.